MKT 3230 Lecture Notes - Lecture 66: University Of New South Wales, Active Listening

• School: University of Manitoba
• Department: Marketing
• Course: MKT 3230
• Professor: Grant W.Wainikka

Document Summary

Mgmt 3230 managing organistions and people unsw 3rd ed. 6. 5 explain how communication can flow most effectively in organisations. Formal communication: communication that follows the official chain of command or which is required to do one"s job. Information communication: communication that is not defined by organisation"s structural hierarchy. Eg. employees talk to each other as they pass in the hallways or in the lift. Informal communication fulfils two purposes in organisation: permits employees to satisfy their needs for social interaction 2. Can improve organisation"s performance by creating alternative and frequently faster and more efficient channels of communication. Direction of communication flow: downward communication: communication that flows downward from a manager to employees.