AFM280 Lecture Notes - Lecture 8: Job Performance, False Advertising, Whistleblower
17 May 2018
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Chapter 8 – Trust, Justice, and Ethics
Trust, Justice, and Ethics
• Caes aout ethial poles eause it a daage the opa’s eputatio hih i tu affets
profits
• Top performers want to work at organizations with clean reputations even with average pay
• Reputation is based on trust – the willingness to be vulnerable to a trustee based on positive
epetatios aout the tustee’s atios ad itetios
• Employees trust their management to benefit them and protect them from harm
• Trust = putting yourself out there even though there can be disappointment
• Trust reflects willingness to take risks
• Justice eflets the peeied faiess of a authoit’s deisio akig. Can relate to
trustworthiness
• Ethics reflects the degree to which the behaviours of an authority are in accordance with generally
accepted moral norms. Can related to actions in a trustworthy manner
Why are Some Authorities More Trusted Than Others?
TRUST
• Trust is in many different factors
• Disposition-based, meaning that your personality traits include a general propensity to trust others
• Cognition-based, meaning that it is rooted in a rational assessment of the authoit’s
trustworthiness
• Affect-based, meaning that it depends on feelings toward the authority that go beyond any rational
assessment.
Disposition-based trust
• Some trustors are high in trust propensity – a general expectation that the words, promises, and
statements of individuals and groups can be relied upon
• Faith in human nature
• Iteatios ith stages, aeptae of uleailit ould aout to lid tust
• e ae dooed I e tust all ad euall ooed if e tust oe
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• Trust propensity comes from both nature and nurture
• May come from watching our parents and early childhood experiences
• May be the first personality traits to develop, because infants must immediately learn to
trust their parents to meet their needs
• The nation also represents a factor
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find more resources at oneclass.com
Cognition-Based Trust
• Eventually when we gain enough knowledge to gauge the authoit’s trustworthiness, defined as
the characteristics or attributes of a trustee that inspire trust
• Based on cognitions instead of personality or disposition
• Die the authoit’s tak eod
• We gauge the track record among three dimensions: ability, benevolence, and integrity
• Ability, defined as the skills, competencies, and areas of expertise that enable an authority to be
successful in some specific area.
• Think about picking the right doctor for you. Pick the strongest one right.
• The ability of business authorities may be considered on a number of levels such as skills but
as well as leadership
• Benevolence, defined as the belief that the authority wants to do good for the trustor, apart from
any selfish or profit-centred motives.
• E.g. mentor-protégé relationship. The best mentors go out of their way to be helpful apart
from concerns about financial rewards
• Integrity, defined as the perception that the authority adheres to a set of values and principles that
the trustor finds acceptable
• Have good intentions and strong moral discipline.
• Keep promises
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find more resources at oneclass.com
Document Summary
Justice (cid:396)efle(cid:272)ts the pe(cid:396)(cid:272)ei(cid:448)ed fai(cid:396)(cid:374)ess of a(cid:374) autho(cid:396)it(cid:455)"s de(cid:272)isio(cid:374) (cid:373)aki(cid:374)g. can relate to trustworthiness: ethics reflects the degree to which the behaviours of an authority are in accordance with generally accepted moral norms. Can related to actions in a trustworthy manner. Disposition-based trust: some trustors are high in trust propensity a general expectation that the words, promises, and statements of individuals and groups can be relied upon, faith in human nature. The best mentors go out of their way to be helpful apart from concerns about financial rewards. Affect-based trust: this is more emotional than rational, we trust them because we like them, figure shows how one type of trust can build on top of another over time. In new relationships, trust begin with our own trust propensity supplemented by knowledge about ability, benevolence, or integrity in a select few of those relationships, an emotional bond develops.
