ENGL210E Lecture 1: ENGL210F
15 Oct 2015
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Identify 8 communication skills that employers expect from their employees. Chapter 4 - planning business messages: describe the three step writing process, planning, analyze the situation, gather information, select the right medium (oral / written / electronic, organize the information b) Writing: completing, adapt to the audience (the you attitude, compose the message, revise the message, produce the message, proofread, distribute the message. Use half your time for planning - define purpose, audience profile / needs, define main idea. Quarter for writing - polite, positive, bias-free language, plain english, appropriate voice. Chapter 2 - communicating in teams and mastering listening and nonverbal. Memory take notes: clarify the importance of nonverbal communication and list six categories of nonverbal expression, actions speak louder than words, facial expression, gestures, postures, vocal characteristics, personal appearance, touching and use of time and space. Chapter 7 - crafting messages for electronic media.
