HRM200 Lecture Notes - Lecture 4: Customer Service, Cognitive Dissonance, Performance Appraisal

• School: University of Waterloo
• Department: Human Resources Management
• Course: HRM200
• Professor: William Peckham

Document Summary

Define selection and discuss its strategic importance. Define reliability and validity and explain their importance in selection techniques. Describe at least four types of testing used in selection and analyze the conflicting legal concerns related to alcohol and drug testing. Describe the major types of selection interviews by degree of structure, type of content, and manner of administration. Explain the importance of reference checking, describe strategies to make such checking effective, and analyze the legal issues involved. The strategic importance of employee selection the process of choosing individuals to fill job openings the strategic importance of selection: quality of human resources determines organizational performance inappropriate selection decisions are costly, significant legal implications. Selection ratio: the ratio of the number of applicants hired to the total number of applicants. An approach to selection involving a series of successive steps or hurdles. Only candidates clearing the hurdle are permitted to move on to the next step.