PSCI331 Lecture Notes - Lecture 10: Service Canada, Political Philosophy, Passport Canada
12 Mar 2016
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Week 11: november 23, 2015: alternaive service delivery. Origins and deiniion: origins, new public management. Government: focus on policy, not implementaion; steering, not rowing . To private; non proit sector: ciizen centered government. Ciizens irst 2000; naional survey of ciizen saisfacion with government service and sponsored by 18 federal and municipal partners: deiniion, public sector restructuring to. Find alternaive ways of delivering public goods and services. Asd mechanism: objecive: service eiciency, quick, convenient, accessible services, alternaive delivery using informaion technology, electronic services. 2000: major iniiaive to deliver services over internet. Service canada: access to muliple services: co-locaion. Senions. gc. ca: canada-ontario service portal for seniors, families, caregivers, organizaions: objecives: management lexibility, increase autonomy of managers; lexible service delivery, special operaing agency. Unit within department; framework agreement; reports to dm. Passport canada: soa in dept. of foreign afairs, trade and development, operaions inanced by passport fees; can accumulate annual surplus or deicit up to m; demanding performance standards, service agency.
