Chapter 11 Motivating Employees
Motivation:A person’s internal drive to act.
Intrinsic reward: the good feeling you have when you have done a job well.
Extrinsic reward: something given to you by someone else as recognition for good work.
Scientific management: Studying workers to find the most efficient ways of doing things and then
teaching people those techniques.
Why Motivate Employees?
The key to leadership success is: MOTIVATING OTHERS TO DO THEIR BEST.
Losing an employee is costly.
Motivating the right people to join and remain in the company is a major function of
Intrinsic reward: personal satisfaction of a job well done.
Extrinsic: outside recognition of a job well done.
Increase productivity by studying the most efficient ways of doing things and then
teaching workers these methods. scientific management :viewed people as MACHINES
that needed to be properly programmed.
Three elements of his approach were: time, methods, and rules of work.
Time-motion studies break down the tasks needed to do a job and measure the time
needed to do each task.
Hawthorne Effect Elton Mayo
The Hawthorne studies' results encouraged researchers to study human motivation and
the managerial styles that lead to more productivity.
The Hawthorne Effect refers to the tendency for people to behave differently when they
know they're being studied.
What are factors called motivators?
The work itself, achievement, recognition, responsibility, growth, and advancement.
What are hygiene(maintenance) factors?
Factors that do not motivate but must be present for employee satisfaction such as company
Hierarchy of Needs- Maslow
Physiological: Basic survival needs including the need to drink, eat, and be sheltered
from heat and cold.
Safety: The need to feel secure at work and at home.
Social: The need to feel loved, accepted, and part of the group.
Esteem: The need for recognition and acknowledgment from others, as well as self-
respect and a sense of status.
Self-Actualization: The need to develop to your fullest potential. Job Enrichment