CRIM 265 Lecture Notes - Lecture 5: Public Space, Proxemics, Information Overload
18 Jan 2020
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We communicate with more than just words. Important for cj workers to act and react appropriately to nvc. Important cj workers" pay close attention to their own nvc. Six functions of non-verbal communication (nvc): (tab 4, pg. Paralanguage (38%: vocal communication but not words, focus on how it is expressed", eg. Voice volume, gasps, voice pitch, inflections how words are pronounced, etc. Clarify with i statements if necessary: watch for cultural context or other reasons for interpreting. Before we are born: 5 months: hearing organs are formed, 6 months: fetus responds to sound, 8 months: fetus distinguishes between sounds, voice, music, etc. Communicate by: listening, reading, speaking, and writing. College students time: 56% listening, 17% reading, 16% speaking, 14% writing. Listening definition: a mental process that involves interpreting messages that others have intentionally transmitted . Money: sales people make more money when they listen to their customers, servers in bars and restaurants make more tips listening effectively.
