JUST*3010 Lecture Notes - Lecture 2: Exhibitionism, Communication Apprehension
Document Summary
Six steps in confrontation avoidance/accommodation dysfunctional conflict cycle are: belief that confrontation is bad and should be avoided, confrontation experience makes individual nervous, put-off/delay as long as possible. The five stage conflict cycle: competitive conflict communication. In the competitive conflict escalation cycle, the conflict bogs down in the differentiation stage as competitive interests diverge rather than integrate: participants are so concerned with winning that they are unable to respond to integrative messages (example p. 38) Functional conflict styles: collaboration conflict communication: collaboration consists of 2 essential ingredients. Involves integrative behaviours of cooperation, collective action, mutual assistance: partners have the same goal in mind which is a mutually satisfying solution to the conflict. It is important to avoid compromising too early because the outcome can be less than desirable and a mutually satisfying solution might be reached with greater effort. Key aspects of collaboration (daniels and walker, 2001) include:
