FCSS*2000 Lecture Notes - Lecture 7: Active Listening
Document Summary
What is empathic confrontation q most people who come to counselling are stuck or ambivalent; they either: Have no alternatives to solve problem or. Are torn between competing options, e. g. q some clients are unable to see the contradictions in their own behaviours, feelings and thoughts while others engage in denial, self-blame, refuse to take responsibility, or blame others for their actions/issues. Internal conflict/incongruity = clients have difficulty making important decisions, feel sad or confused, have mixed thoughts about themselves or their identify. External conflict = occurs with others or a difficult situation, may lead to self-blame. What is empathic confrontation cont"d q empathic confrontation = a combination of counselling skills, i. e. to clarify the conflict issues discrepancies in verbal and non-verbal behaviour. Listen, observe, and note client conflict, mixed messages, and. Questioning, paraphrasing, reflecting feelings and summarizing can help. Identify internal and external conflicts by feeding them back to the client.
