ADM 1300 Lecture Notes - Lecture 1: Critical Thinking, Social Capital, John Kotter

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: Gerard Brathwaite- Sturgeon

Document Summary

Business: all profit-seeking activities and enterprises that provide goods and services necessary to an economic system. Profits: rewards for businesspeople who take the risks involved to offer goods (products and services). Goal attainment can be measured with efficiency or effectiveness. Defined as the art and science of getting things done through others in organizations. Different roles of management: first level (mobilization), second/middle level (coordination), third level (strategic) Top managers: responsible for performance of an organization as a whole or for one of its larger parts. Middle managers: in charge of relatively large departments or divisions. Natural environment: nature and conditions of environment. Team leaders or supervisors: in charge of small work group of non-managerial workers. Value creation: creating value for and satisfying the needs of constituencies. Environmental uncertainty: a lack of complete information regarding what exists and what developments may occur in the external environment. It has 2 dimensions: degree of complexity and rate of change.