ADM 1300 Lecture Notes - Lecture 11: Fixed Cost, Variable Cost, Rolex

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: David Delcorde

Document Summary

The process of measuring performance and taking action to ensure desired results. Has a positive and necessary role in the management process. Ensures that the right things happen, in the right way, at the right time. Ensures that: objectives are clear, proper directions are established, right resources are available. Monitor ongoing operations to make sure they are being done according to plan. Can reduce waste in unacceptable finished products or services. Provide useful information for improving future operations. Allows motivated individuals and groups to exercise self-discipline in fulfilling job expectations. Occurs through personal supervision and the use of formal administrative systems. Bureaucratic control influences behaviour through authority, policies, procedures, job descriptions, budgets, and day-to-day supervision. Clan control influences behaviour through norms and expectations set by the organizational culture. Step 1 establishing objectives and standards: output standards, measure performance results in terms of quantity, quality, cost, or time.