ADM 1370 Lecture Notes - Lecture 1: Media Consumption, Permeation, Crowdsourcing

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Chapter 1
Convergence of Information and Communication
Social media is made for people not for businesses
The challenge is trying to represent your brand using a medium that was created for
people to keep into touch with each other
Social Media has being a way to seek out information for professional and private use
Past: equal access to a limited amount of information
o Media outlets capitalize of the naivety of people (charing a lot of money)
Now: internet has allowed media consumption and communication to become digital
Social Media: things that interest us, faster then news
o I.e. Husdon River landing: new broke out on Twitter before the New York Times
Information and communication are happening simultaneously
Three business opportunities
o Reach out and engage with customers, prospects, partners and your network
New and exciting way to communicate
24/7
o Create opportunity by communicating and sharing information
Companies needs to talk about more than their company to get more views
and consumers
Talking about topics around your company will bring other people in
Third part content and crowdsourcing content
o Manage your reputation and discover new business through monitoring
information
Monitoring the negative things being said about your company
Finding out what your competitors are doing
Finding new ideas
Social Media’s Permeation of Industry and Corporate Discipline
There is no industry that cannot maximize the potential that social media offers
There is not company that doesn’t need social media
Social Media can be used in every department
Social media has evolved from inside out promotional medium to an outside in
conversation
Big Social Data and the Accessibility of Public Information
Big Data examples
o Videos, photos, podcast, blog posts, status updates, discussions and messages
Twitter is a form of public conversation
Analyzing this data is not easy
customer feedback is what grows a company
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