ADM 2336 Lecture Notes - Lecture 16: Safety Culture, Customer Service, W. M. Keck Observatory
13 Dec 2016
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Document Summary
Observable artifacts = the manifestations of an organization"s culture that employees can easily see or talk about (symbols, physical structures, language, stories, rituals, ceremonies) Espoused values = the beliefs, philosophies, and norms that companies explicitly states. (it"s the center of the onion) Basic underlying assumptions = taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behaviour in a given situation. Sociability: how friendly people are with each other. Networked: friendly but everyone does their own thing. Safety culture: focused on the safety of employees. Diversity culture: focused on fostering or taking advantage of a diverse group of employees d. Creativity culture: focused on fostering a creative atmosphere. > attraction-selection-attrition (asa) framework: - potential employees will be attracted to organizations whose cultures match their own personality. Socialization = employees learn the social knowledge that enables them to understand and adapt to the organization"s culture: anticipatory stage.
