ADM 2336 Lecture Notes - Intime, Total Quality Management, Minsk National Airport

21 views7 pages

For unlimited access to Class Notes, a Class+ subscription is required.

!"#$%&'()(*'+#,-.#%-/,#0(1&"#2-/'(#,3(4#,#+&4&,%(
(
!"#$%#&'%(&)#*+,#$+(*-.%
5/6-#0(-,2&,%-/,7(8/'(#66/4$0-7"-,+(6/44/,(+/#07(%"'/9+"(+'/9$(&88/'%(
:"#%(#'&(%"&(;(-4$/'%#,%(&0&4&,%7(/8(%"-7(3&8-,-%-/,<(
)= 5/6-#0(-,%&'2&,%-/,(
>= ?/#0(#66/4$0-7"4&,%(@79'2-2#0(/'(+'/A%"B(
;= ?'/9$(&88/'%(
/(#0-%(1%234%
Predicting(/'+#,-.#%-/,#0(C&"#2-/'(#,3(&2&,%7=(
Explaining(*1(#,3(&2&,%7(-,(/'+#,-.#%-/,7=(
@:"-6"(-7(4/'&(3-88-690%<B(
D#,#+-,+(/'+#,-.#%-/,#0(C&"#2-/'=(
(
EF"&(8-'7%(>(#'&(#C/9%(#,#0G7-7H(%"&(;'3(/,&(-7(#C/9%(#6%-/,=(
(
(
5(*$'67(&#&8%9#*#)'6'*$:%;"'%<(*$+*)'*<8%#77&(#<"%
F"&(+&,&'#0(#,7A&'(%/(4#,G(/8(%"&($'/C0&47(-,(/'+#,-.#%-/,7(-7I(J-%(3&$&,37K(
L&$&,3&,6-&7(#'&(6#00&3(6/,%-,+&,6-&7=(
F"&(6/,%-,+&,6G(#$$'/#6"(%/(4#,#+&4&,%('&6/+,-.&7(%"#%(%"&'&(-7(,/(/,&(C&7%(A#G(%/(4#,#+&=(
M,(#$$'/$'-#%&((
(
=(6'%<(*$'67(&#&8%6#*#)'6'*$%<(*<'&*-%
N(-779&7(A-%"(A"-6"(/'+#,-.#%-/,7(#,3(4#,#+&'7(#'&(69''&,%0G(6/,6&',&3I(
o L-2&'7-%GO(P/6#0(#,3(?0/C#0(
o Q4$0/G&&O(*'+#,-.#%-/,(R&0#%-/,7"-$7(
o M(8/697(/,(S9#0-%GH(7$&&3H(#,3(80&T-C-0-%G(
o F#0&,%(4#,#+&4&,%(
o !/'$/'#%&(7/6-#0('&7$/,7-C-0-%G(
(
!"#$%&'(>=U&'7/,#0-%G(#,3(0&#',-,+(
(
>'&-(*#0+$84%
F"&('&0#%-2&0G(7%#C0&(7&%(/8($7G6"/0/+-6#0(6"#'#6%&'-7%-67(%"#%(-,809&,6&7(%"&(A#G(#,(-,3-2-39#0(-,%&'#6%7(A-%"("-7(
/'("&'(&,2-'/,4&,%(#,3("/A("&(/'(7"&(8&&07H(%"-,V7H(#,3(C&"#2&7(%"&7&(3/,(,/%(6"#,+&(496"(A-%"(7/4&%-4&7(
%"&(&T6&$%-/,(%'#94#(/'(&88/'%(4#3&(CG(%"&(-,3-2-39#0(
U&/$0&("#2&(#(2#'-&%G(/8($&'7/,#0-%G(6"#'#6%&'-7%-67(
D//3(#,3(&4/%-/,(#'&(,/%($#'%(/8($&'7/,#0-%G=(
;"'%&(0'%(1%7'&-(*#0+$8%+*%23("#7(/8%&,(C&&,(3&C#%&3(-,(A"#%(-7(V,/A,(#7(%"&(J$&'7/,O7-%9#%-/,(3&C#%&K(
F"-7("#7(0&3(%/(;(#$$'/#6"&7(
o L-7$/7-%-/,#0(#$$'/#6"(
o 5-%9#%-/,#0(#$$'/#6"(
o W,%&'#6%-/,-74(#$$'/#6"(
=+$?#$+(*-%<#*%@'%A'#B%(&%-$&(*)%
W,(A&#VH('/0&7(#'&(0//7&0G(3&8-,&3X(%"&'&(#'&(8&A('90&7(#,3(A&#V('&-,8/'6&4&,%(#,3($9,-7"4&,%(6/,%-,+&,6-&7=(
U&'7/,#0-%G("#7(%"&(7%'/,+&7%(&88&6%(-,(A&#V(7-%9#%-/,7=(
W,(7%'/,+H(%"&('/0&7H('90&7H(#,3(6/,%-,+&,6-&7(#'&(4/'&(3&8-,&3=(
U&'7/,#0-%G("#7(0&77(/8(#,(-4$#6%(-,(7%'/,+(7-%9#%-/,7=(
Unlock document

This preview shows pages 1-2 of the document.
Unlock all 7 pages and 3 million more documents.

Already have an account? Log in
;"'%C:1#<$(&%6(D'0%(1%7'&-(*#0+$8E%$"'%C%@#-+<%@?$%)'*'&#0%D+6'*-+(*-4%
)= FT%'#2&'7-/,I(/9%+/-,+H(0-V&(#(0#'+&(6'/A3(
>= F4/%-/,#0(-%#C-0-%GI((8&#'890H(7&08(6/,76-/97(
;= G+'&&#C0&,&77I(%'97%-,+H(7G4$#%"&%-6(
Y= 5/,76-&,%-/97,&77I("#'3(A/'V-,+H('&0-#C0&H(/'+#,-.&3(
N= 2$&,,&77(%/(&T$&'-&,6&I(#6%-2&(-4#+-,#%-/,H(-,%&00&6%9#0(69'-/7-%G(
(
Q#6"(/8(%"&(C-+(N(3-4&,7-/,7(-7('&0#%&3(%/(Z/C($&'8/'4#,6&=(
1&7%($'&3-6%/'7(/8(Z/C($&'8/'4#,6&(3&$&,3(/,(%"&(/669$#%-/,=(
!/,76-&,%-/97,&77(-7(%"&(7%'/,+&7%($'&3-6%/'(/8(/2&'#00(Z/C($&'8/'4#,6&(#6'/77(#00(/669$#%-/,7=(
F#7V($&'8/'4#,6&I(!H(QH(M(
*'+#,-.#%-/,#0(6-%-.&,7"-$(C&"#2-/'I(!(
!/9,%&'$'/396%-2&(A/'V(C&"#2-/'I(!(
F'#-,-,+($'/8-6-&,6GI(*H(QH(!(
(
H(<?-%(1%5(*$&(0%
M(7&%(/8(C&0-&2&7(#C/9%(A"&%"&'(/,&[7(C&"#2-/'(-7(6/,%'/00&3(4#-,0G(CG(-,%&',#0(/'(&T%&',#0(8#6%/'7=(
1&0-&8(#C/9%(A"#%(6#97&7(&T$&'-&,6&7(-,(0-8&(
W,%&',#07(C&0-&2&(%"#%(%"&(/$$/'%9,-%G(%/(6/,%'/0(%"&-'(/A,(C&"#2-/'('&7-3&7(A-%"-,(%"&47&02&7=(
QT%&',#07(C&0-&2&(%"#%(&T%&',#0(8/'6&7(3&%&'4-,&(%"&-'(C&"#2-/'=(
W,%&',#07(#'&(4/'&(7#%-78-&3(A-%"(%"&-'(Z/C7H(&#',(4/'&(4/,&GH(#,3(#6"-&2&("-+"&'(/'+#,-.#%-/,#0($/7-%-/,7=(
W,%&',#07($&'6&-2&(0&77(7%'&77H(6/$&(A-%"(7%'&77(C&%%&'H(#,3(&,+#+&(-,(4/'&(6#'&890(6#'&&'($0#,,-,+=(
(
='01:9(*+$(&+*)%
F"&(&T%&,%(%/(A"-6"($&/$0&(/C7&'2&(#,3('&+90#%&("/A(%"&G(#$$&#'(#,3(C&"#2&(-,(7/6-#0(7&%%-,+7(#,3(
'&0#%-/,7"-$7=(
\-+"(7&08O4/,-%/'7(%#V&(+'&#%(6#'&(%/(/C7&'2&(#,3(6/,%'/0(%"&(-4#+&7(%"#%(%"&G($'/Z&6%=(
P/A(7&08(4/,-%/'7(#'&(7#-3(%/(JA&#'(%"&-'("&#'%7(/,(%"&(70&&2&7K(@#6%("/A(%"&G(8&&0B(
\-+"(7&08O4/,-%/'7(#'&(4/'&(-,2/02&3(-,(%"&-'(Z/C7H($&'8/'4(C&%%&'H(#,3(#'&(4/'&(0-V&0G(%/(&4&'+&(#7(0&#3&'7=(
\-+"(5OD(#'&(0-V&0G(%/(&T$&'-&,6&(4/'&('/0&(7%'&77(#,3(7"/A(0&77(6/44-%4&,%(%/(%"&-'(/'+#,-.#%-/,=(
\-+"(5OD(#'&(4/'&(0-V&0G(%/(6"#,+&(&4$0/G&'7(#,3(0/6#%-/,7(#,3(%/('&6&-2&(4/'&($'/4/%-/,7=(
L&#0-,+(A-%"(9,8#4-0-#'(690%9'&7(4-+"%($'/2/V&(7%'&77=(
(
='01:F-$''64%
F"&(3&+'&&(%/(A"-6"(#($&'7/,("#7(#($/7-%-2&(7&08O(&2#09#%-/,=(
U&/$0&(A-%"("-+"(7&08O&7%&&4("#2&(8#2/'#C0&(7&08O-4#+&7=(
:-%"(0/A(7&08O(&7%&&4("#2&(9,8#2/'#C0&(7&08O-4#+&7=(
U&/$0&(A-%"(0/A(7&08O&7%&&4(%&,3(%/(C&(4/'&(7976&$%-C0&(%/(&T%&',#0(#,3(7/6-#0(-,809&,6&7(%"#,(%"/7&(A"/(
"#2&("-+"=(
Q2&,%7(#,3($&/$0&(-,(/'+#,-.#%-/,7("#2&(4/'&(-4$#6%(/,(%"&(C&0-&2&7(#,3(#6%-/,7(/8(&4$0/G&&7(A-%"(0/A=(
Q4$0/G&&7(A-%"(0/A('&#6%(C#30G(%/(,&+#%-2&(8&&3C#6VH(-%(0/A&'7(79C7&S9&,%($&'8/'4#,6&=(
(
I'<'*$%D'J'0(76'*$-%+*%7'&-(*#0+$8%#*D%23%
U/7-%-2&(#88&6%-2-%G(
]&+#%-2&(
U'/#6%-2&($&'7/,#0-%G(
?&,&'#0(7&08O&88-6#6G(
(
Unlock document

This preview shows pages 1-2 of the document.
Unlock all 7 pages and 3 million more documents.

Already have an account? Log in

Get access

Grade+
$10 USD/m
Billed $120 USD annually
Homework Help
Class Notes
Textbook Notes
40 Verified Answers
Study Guides
1 Booster Class
Class+
$8 USD/m
Billed $96 USD annually
Homework Help
Class Notes
Textbook Notes
30 Verified Answers
Study Guides
1 Booster Class