ADM 2336 Lecture Notes - Mcwane, Organizational Conflict, Occupational Stress

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Catherine Elliott

Document Summary

Increase productivity, lower costs, stay competitive with asian and latin. American countries, the mcwane way (everyone ignore what is ethical, unless people find out what is wrong don"t say anything, don"t tell authorities, employees obey authority and will do anything for a job) Causes of organizational conflict: group identification and intergroup bias, interdependence, differences in power, status and culture, ambiguity, scarce resources. Relationship conflict interpersonal tensions due to their relationship. Task conflict disagreements about the actual task to be done. Process conflict disagreement about the process (who does what) More aggressive people may emerge as leaders. Low assertiveness of one"s own interests and low cooperation with the party. Information is lacking: the issue is trivial, people need to cool down, the opponent is very powerful and hostile. Cooperate with the other party (high cooperation), while not asserting one"s own interest.