ADM 2336 Lecture Notes - Lecture 9: Conscientiousness, Job Performance, Customer Service

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Catherine Elliott

Document Summary

Personality: an individuals characteristic patterns of thought, emotion and behaviour. Cultural values: shared beliefs about modes of conduct in a given culture, that influence the development of personality traits. Ability: relatively stable capabilities people have to perform a particular range of different activities. Personality/ cultural values: capture what people are like as individuals. Ability: captures what people can do as individuals. Conscientiousness: dependable, organized, reliable, ambitious, hardworking and preserving related goals. Conscientiousness has the biggest influence on job performance. Prioritize accomplishment striving- strong desire to accomplish task. Work harder and longer on task assignments. All jobs need these type of people. Agreeableness: warm, kind, cooperative, sympathetic, helpful and courteous personally relationships as a means of expressing personality influence within a social structure as a means to expressing personality experience pleasant moods. Prioritize communication striving- a desire to ontain acceptance in. Customer service jobs are best for these types of people. Extraversion: talkative, sociable, passionate, assertive, and dominant.