ADM 2337 Lecture Notes - Lecture 8: Central Tendency, Balanced Scorecard

• School: University of Ottawa
• Department: Administration
• Course: ADM 2337
• Professor: Catherine Elliott

Document Summary

The process of creating a work environment in which people can perform to the best of their abilities. The result of a process in which a manager evaluates an employee"s performance relative to the requirements of his or her job. Uses the information to show the person where improvements are needed and why. Main purposes are developmental and administrative (also motivational) figure 8. 2. Content of formal appraisals comes as a surprise to employees. Performance goals are lacking , unclear, or unrelated to the job description. Use of the appraisal program for conflicting purposes - ex: if salary is discussed, it becomes the focus of the pa. Constructive feedback - 7 best practices: specific, not general, focuses on behaviour, not personality traits, focuses on controllable behaviour, focuses on success - directs employee development (goal setting, don"t pile on too much feedback at once. Is active, practice active communication; ensure the employee is engaged.