ADM 2337 Lecture Notes - Lecture 7: Balanced Scorecard, Job Performance, Learning Environment

• School: University of Ottawa
• Department: Administration
• Course: ADM 2337
• Professor: Catherine Elliott

Document Summary

Training: tends to be more narrowly focused and oriented toward short-term performance concerns. Development: effort that is oriented more toward broadening an individual"s skills for longer-term future responsibilities. Looking at training as an investment and not an expense investing the most in their people: there"s a lot more success in comparison to their competitors. Looking at training as one of the options for generating better results than investing in equipment. Return on their investment: proper trained employee is better suited for the job (return right there), results: reduced accident rate, redundant work, fewer errors, faster times for competency on the job. Learning environment in workplace: rich, innovative, foster new ways to solve problems. Not for the sake of training, need to decide what are we trying to achieve and what can we do to support drive towards achieving those goals. For customer satisfaction rate not for everyone but for those on customer service raises customer satisfaction.