ADM 2337 Lecture Notes - Lecture 9: Problem Solving, Central Tendency, Performance Appraisal
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Performance Management and the Employee Appraisal Process
•!Goal: Create a work environment in which people can perform to
the best of their abilities.
•!Manager evaluates employee’s performance
•!You’re measuring what was in the job description
Purpose of performance appraisal (Figure 8.2)
o! Career planning
•!Not usually very effective
Why appraisal programs sometimes fail
•!Lack of top-management information and support
•!Unclear performance standards
•!Too many forms to complete
•!Use of the appraisal program for conflicting purposes
Establishing Performance Standards
Who should appraise performance?
o!For better judgment
o!Better to be used for developmental performance
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