ADM 2372 Lecture 8: Ch.8-Helping-Organizations-Access-Share-and-Use-Information
1 Dec 2016
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Document Summary
08 helping organizations access, share, and use information. Helping employees access, share and use info is perhaps the best way to convert info into knowledge (vs. having info sit in a database, which does little for knowledge creation). Knowledge management: involves capturing, classifying, evaluating, retrieving and sharing info assets in a way that provides context for effective decisions and actions. Km is the systematic, effective mgmt. and use of an org. "s info resources that contain or embody knowledge. *while km is often facilitated by is, is by themselves are not km. Km has become more important over the past few years as baby boomers prepare to retire. Knowledge management systems (kms): support capturing, organizing and disseminating knowledge (know- how) throughout an organization. Can result in improved efficiency, higher productivity and increased revenues. Foster innovation by encouraging the free flow of ideas. Improve customer service by streamlining response time. Boost revenues by getting products and services to market faster.
