ADM 2372 Lecture Notes - Lecture 4: Ebay, Workflow, Business Process
25 Jan 2018
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Business process: standardized set of activities that accomplish a specific task, transform a set of inputs into a set of outputs (goods and services) Types of business processes: customer check-out process, order delivery processes, invoicing process, payroll process, etc. Importance: determine bottlenecks, eliminate duplication, identify and benchmark smooth running processes. Result i(cid:374) a produ(cid:272)t or servi(cid:272)e that is re(cid:272)eived (cid:271)(cid:455) a(cid:374) orga(cid:374)izatio(cid:374)"s e(cid:454)ter(cid:374)al (cid:272)usto(cid:373)er. Are invisible to the external customer but are essential to the effective management of the business. Examples of customer-facing, industry specific & business-facing processes. Prote(cid:272)ts a (cid:271)usi(cid:374)ess"s specific set of procedures for conducting its business from competitors. The basic activities, such as manufacturing and selling products, that make up the primary value chain. The activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence. A graphic description of a process, showing the sequence of process tasks, which is developed for a specific.
