ADM 2736 Lecture Notes - Lecture 11: Cognitive Bias, State Agency For National Security, Cryptographic Nonce

• School: University of Ottawa
• Department: Administration
• Course: ADM 2736
• Professor: Laurent Lapierre

Document Summary

Relying on limited or erroneous information is mainly due to: our frame of reference (our knowledge, experiences, role in the organization, our cognitive limits (creating bias) Framework of reference (cadre de reference) errors. From our experiences or functional role (perspective of hr, marketing, finance are different) Possible consequences of decision-making process: do not see the problem when there is one, define problem according to symptoms that we recognize, define problem according to a solution we are familiar with. Solutions?: consult others (other departments for example) Often difficult to search and understand information relevant to problem. Cognitive bias is limiti(cid:374)g i(cid:374)fo(cid:396)(cid:373)atio(cid:374) to (cid:272)o(cid:374)side(cid:396) . Solution: acknowledge that you can make errors; take time to analyze error and consult others (fresh perspective) Solution: identify criteria for relevant info (narrow it down) Invest more resources in an action plan because last time was a failure. Be(cid:272)ause (cid:449)e (cid:449)a(cid:374)t to (cid:396)e(cid:272)o(cid:448)e(cid:396) (cid:272)osts (cid:894)i(cid:396)(cid:396)e(cid:272)o(cid:448)e(cid:396)a(cid:271)le(cid:895) ; do(cid:374)"t (cid:449)a(cid:374)t to lose.