ADM 3333 Lecture Notes - Lecture 1: Critical Incident Technique, Workplace Deviance, Reward System

• School: University of Ottawa
• Department: Administration
• Course: ADM 3333
• Professor: François Chiocchio

Document Summary

Job performance: behaviour, the observable things people do, that is relevant to accomplishing the goals of an org. Measures of job performance that attempt to capture differences in competencies are called criteria. Criteria: measure of job performance that attempt to capture individual differences among employees with respect to job-related behaviours. Performance standards for judging success or failure on the job. Provide guidance on the standards that must be met by someone placed into a job. (lack of standards may lead to inappropriate selection). Can break job behaviour into 4 sub categories. Task performance: duties related to the direct production of goods and services and the direct contribution to the efficient functioning of the organization that form part of a job. Contextual performance: not part of a workers formal jd but remain important for org effectiveness. Counterproductive work behaviours: voluntary behaviours that violate significant org norms and in doing so threaten the well-being of an org, its members, or both.