CMN 1148 Lecture Notes - Lecture 5: Information Overload, List Of Gilmore Girls Characters, Kijiji
22 Jan 2018
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Lecture 7 listening in personal and professional contexts. 14% writing, 16% speaking, 17% reading, 21% mass listening, 32% face-to-face listening. Why listening matters (according to a recent study) 91% of employees who rated their managers as good listeners said they were satisfied with their jobs. 58% of managers rated as good listeners had received listening training. 89% of poor listeners had no training. 58% of the highly rated listener group were women (they used more nonverbal cues) especially women. Hearing=when the eardrum absorbs sound vibrations and sends the sensations to the brain. Listening=adds the critical dimension of making sense of the sounds we hear to the physical process. All listeners do not receive the same message. Information overload: it may seem efficient to engage in many activities at the same time, research shows that the human brain is not as good at multitasking as we like to think.
