CMN 1148 Lecture Notes - Lecture 5: Confirmation Bias, Cocktail Party, Organizational Communication

• School: University of Ottawa
• Department: Communication
• Course: CMN 1148
• Professor: Sherry Ferguson

Document Summary

Listening is a challenging but critical communication method rarely taught in a formal way. Hearing and listening are not the same: hearing is a mechanical process, listening adds the critical dimension of making sense of the sounds we hear. When the eardrum absorbs sound vibrations and sends the sensations to the brain. These people can listen more attentively, understand accurately and remember better. Value of doodling (remembering: the process of recalling information, has been proven to help improve memory. Role of verbal and nonverbal (responding: process of providing feedback to show the speaker that we have understood their mess, these factors can tell us a lot about people. Listening affects the development and maintenance of personal relationships. Communication breakdown is the main reason that marriages have failed. We think at a faster rate than we talk. In educational matters, students benefit from good listening skills it is essential to learning.