CMN 2130 Lecture Notes - Lecture 11: Relate

• School: University of Ottawa
• Department: Communication
• Course: CMN 2130
• Professor: Mary Hawkins

Document Summary

Types of con icts intra con ict - intra personal communication - internal and how we communicate to ourselves while we are in a con ict. Pseudo con ict: is a misleading type of con ict. Members think there are con icts, when in reality, none exist. In this type of con ict, it is imperative that a true understanding of th issues and where everyone stands is accomplished. > ask for clari cation of others positions or views of the con icting element. Think positive, listen actively, stop, look, question, paraphrase content and feelings. Simple con ict: is the most common type of con ict which happens when two people do not meet eye to eye on a subject. Issues are clear and the participants can view the problem. Relate to the issue only; do not make this personal. use facts instead of feelings. Used structured strategies such as: de ne, analyze, identify, and evaluate.