CMN 2148 Lecture 5: CMN2148C lecture 5
11 Mar 2017
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Document Summary
Influences on decision-making (process) and problem solving (approach: organizational culture, nature of the problem, competencies and skills, processual issues. People decide without consultation because they feel they are accountable. Person in power uses their position to decide: majority-rule decision. Talk about the issue with everyone, and vote for options: powerful-minority decision. People who make the decisions are not an accurate representation of the whole company. Could be due to position, knowledge, expertise, etc: consensus, decisions made after detailed discussion in which all members agree to a specific course of action. Situational analysis, plan and strategize, implement decision, evaluate decision: brainstorming. Create a positive work environment where people are comfortable sharing their ideas: delphi technique, back and forth with employees to understand and probe their ideas. Utilizes benefits of brainstorming but asks for suggestions on a piece of paper for anonymity. Information criteria and information flow: group decision making. Social skills: distributed power and participative leadership.
