CMN 2148 Lecture Notes - Lecture 2: Sensemaking, Organizational Identification, Serial Communication

• School: University of Ottawa
• Department: Communication
• Course: CMN 2148
• Professor: Rumaisa Shaukat

Document Summary

Describes what messages do and how they move through organizations: describes how communication produces organizational outcomes. This approach describes communication as a complex organization process, suggesting it transmits rules, regulations, and information throughout the organization. Communication inputs is information in the external environment that can potentially influence the decision making of a suprasystem (organization) Communication throughput is a process when information enters the organization/the transforming of input info for internal organizational use. Communication output is the messages to the external environment from within the organization, which can be the results of the input and throughout process, while being intentional or nonintentional. Open: take in new info, transform it, and give it back to the environment; they believe in refining, changing, improving, and creating a learning environment and use a variety of problem solving approaches. Closed: lack of input communication, making it difficult to make good decisions and stay current with environmental needs.