CMN 2148 Lecture Notes - Lecture 9: Negotiation, Group Cohesiveness, Teddy Bear
20 Apr 2016
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Document Summary
Conflict: process that occurs when individuals, small groups, or organizations perceive or experience frustration in attaining goals and addressing concerns. Conflict context: any organizational setting in which there are two or more competing responses to a single event or circumstance. Latent conflict: underlying conditions in organizations and individual relationships that have the potential for conflict. Perceived conflict: awareness of individuals or groups that differences exist; the increased frustration stage, where one or both parties will acknowledge the present tension. Felt conflict: emotional impact the perception of conflict has on potential conflict participants; also called the express struggle where people internalize conflict we know something is wrong, and start to think about how it affects us. Manifest conflict: actual conflict behaviours are present here (problem solving, open aggression, covert action, etc. ); influential for determining the productivity of the conflict and the way conflict participants will interact in the future (the parties talk, agree on sum)
