CMN 4132 Lecture Notes - Lecture 6: Crisis Management, Organizational Culture, Learning Organization

• School: University of Ottawa
• Department: Communication
• Course: CMN 4132
• Professor: Laurent Benoit

Document Summary

Know the situation and the context (internal vs external): goals and objectives, strategies, plan for obstacles and emergencies. Deals with key alliances and how quickly we inform them, what information is shared. It"s the needs for the other functions; such as supplies, facilities and resources. You need to consider the operational needs and the communication needs. Issues, risk and reputation are the three most predominant threats to an organization. In order to maintain all threats we will select the most high level of threats through monitoring it, bringing it to attention then dealing with it. !1: commitment to excellence: experience is great, but learning is paramount to improvement, the sine qua non condition to any cmt. Crisis response planning: scenario definitions, scenario characteristics, intervention domains by crisis types, response planning. Communication planning: description of people and infrastructure protection measures. Confinement, evacuation, lodging: description of reinsertion measures. Financial support or compensation: review and evaluation for improved preparedness, readiness, deployment and response.