HSS 2102 Lecture Notes - Lecture 9: Fundamental Interpersonal Relations Orientation, Interpersonal Communication, Ingratiation

• School: University of Ottawa
• Department: Health Sciences
• Course: HSS 2102
• Professor: Tien Nguyen

Document Summary

Hss2102a professor tien nguyen: chapter 7 understanding interpersonal relationships. Interpersonal communication and relationships: occurs when a limited number of people, usually two, interact by using verbal and nonverbal messages to generate meaning for the purpose of sharing information, achieving a goal, or maintaining a relationship. Personal relationships: based on emotional connections with friends, romantic partners, and family members. Professional relationships: involve connections with ppl with whom you associate and work to accomplish a goral or perform a task; different set of emotions used to connect. Start a conversation by offering info about yourself introduce yourself; ask questions about the other person (have you been to china before) Maintain a conversation by ask open-ended questions, story-telling questions; avoid asking a lot of close-ended questions, yes or no questions, Listening to conversations ability to actively listen (assist in picking up nonverbal cues); suspending your needs for the other person: more genuine communication and makes others feel valued.