HSS 2102 Lecture Notes - Lecture 6: Expectancy Violations Theory, Nonverbal Communication, Paul Ekman

• School: University of Ottawa
• Department: Health Sciences
• Course: HSS 2102
• Professor: Tien Nguyen

Document Summary

Vocal qualities (tone, tempo, pitch), sighs, screams, etc. Paralanguage: non-linguistic means of vocal expression: tone, tempo/rate, pitch. Sarcasm: words that mean opposite of what they say (the use of irony : that"s wonderful :s. Get information before verbal content is given. Supplement missing or omitted information from the professional. Seek the truth if they feel the professional is withholding information. In certain clinical settings, only nonverbal cues are available to help assess situation. Direct expression of emotions usually transmitted through nonverbal cues. Can allow for greater sensitivity to the patient"s needs and situation. Nonverbal communication: message components other than words that generate meaning: 60-70% of meaning may be nonverbal, nonverbal communication is multidimensional, nonverbal communication includes physical appearance, body movement, facial expressions, touch, vocal characteristics, vocal tone, etc. Nature of nonverbal communication: more convincing. More believable because it seems spontaneous and revealing (however, perceptions can deceive: highly contextual.