HSS 2102 Lecture Notes - Lecture 13: Interrupt, Cash Register
31 Oct 2017
School
Department
Course
Professor
Document Summary
Hss2102 chapter 4 listening, critical thinking, and reflective practise. Receiving, constructing, meaning from, and responding to spoken and/or nonverbal messages. Poor listening habits: defensive, focus on how to respond ex. feeling threatened by critical remarks, disruptive: Is this (cid:449)hat i (cid:373)ea(cid:374)? (cid:863: matches content, depth, meaning, and language of the perso(cid:374)"s (cid:373)essage, conclusion, restating what people say in a way that you understand them. Thinking faster than speaking: how to use your extra thought speed, most people, 125*150 words/min (think 3-4x as fast) Listen to feedback: helps you determine how your message is being received (also nonverbal cues) If someone swears or uses a certain tone of voice. Minimize distractions: nonverbal factors (spacing, temp. , lighting, noise, speaker vocal/nonverbal, etc. ) Take notes that matter: research, taking notes = greater recall than not taking notes (but too many notes can hinder recall) Focuses on what is said, not who says it.
