HSS 3103 Lecture Notes - Lecture 9: Entrust, Nonverbal Communication, Oncology

• School: University of Ottawa
• Department: Health Sciences
• Course: HSS 3103
• Professor: Jeff Jutai

Document Summary

Communication is the transmission of information, thoughts, and feelings so that there are satisfactorily received or understood . It has long been recognized that dif culties in the effective delivery of health care can arise from problems in communication between patient and provider rather than from any failing in the technical aspects of medical care. Interpersonal dimension of health care quality (donabedian) Empathy and understanding enhance the quality of clinician-patient communication. Good communication is essential to patient centredness: disability and communication. Disability (and age) can complicate communication in a number of ways: sensory impairments: vision, hearing, cognitive, and physical, personal factors: patient and professional, environmental factors: physical, health care system, communication accommodations. The number one thing when building a rapport with a different individual is to get the other person to talk about themselves: research. Mindfulness is important, as you are in the moment which conveys that the patient is the only thing that matters in the moment.