PSY 3102 Lecture Notes - Lecture 12: Background Noise, Information Overload

• School: University of Ottawa
• Department: Psychology
• Course: PSY 3102
• Professor: Yaroslav Konar

Document Summary

Benefits of the study of perception, listening, self-concept, and self esteem. Become aware that perception is largely personal choice. Learn to identify erroneous perception and cause and develop methods to limit. Learn skills to improve listening and empathic responding. Develop ideas for how to improve self-esteem. Increase awareness of how self-esteem and self-concept can affect communication. Defining listening: process of making sense out of what is being heard. Includes selecting attending, understanding, and remembering, and responding. Selecting: focus on words and nonverbal vs. background noise. Attending: tend to attend to sounds/messages relating to interest or needs. Responding: verbal or nonverbal behaviours that confirm understanding of message. Long term memory (unlimited): repetition fixes items into the long term. Estimated that 12% of people were paying attention in class. Personal agenda: can cause tuning out and attending to what we are going to say next. Overcome by awareness of drifting and shift focus back.