MGM101H5 Lecture Notes - Lecture 2: Theory X And Theory Y, Continual Improvement Process, Hawthorne Effect

• School: UTM
• Department: Management
• Course: MGM101H5
• Professor: Pavreen Gill

Document Summary

Contingency approach: focuses on how differences in organizations affect action. 1940s: operations research/management, focuses on decision making. Behaviour: hawthorne, maslow, mcgregor, focuses on organization"s people. Theory: henri fayol, max weber, focuses on entire organization and the whole role of the manager. Scientific management: taylor, frank & lillian gilbreth, gantt, focuses on job efficiency. Scientific management (the gilbreths: motion study, science of reducing a job or task to its basic physical motions, eliminating wasted motions improves performance. Bureaucratic organization (max weber: an ideal, intentionally rational, and very efficient form of organization, based on principles of logic, order, and legitimate authority. Administrative principles (mary parker follett: groups and human cooperation, forward-looking management insights. Hawthorne studies: initial study examined how economic incentives and physical conditions affected worker output, no consistent relationship found, psychological factors influenced results, lessons from hawthorne experiment. Feel good about oneself, be respected, be recognized and appreciated. Enough pay to buy food, shelter and clothing.