SOC362H5 Lecture Notes - Lecture 7: Convenience Store, Emotional Exhaustion, Nonverbal Communication
Document Summary
6: myth #6 women should act more like men. Women in managerial and technical problems: being taken seriously. Is there something about what women do that is actually contributing to gendr discrimination of all aspects. In what kinds of jobs emotional labour is most likely to be found. Effects of emotional labour on employees and organizations. Terms to know emotional labour surface acting deep acting compliance external validation uptalk transformational leadership transactional leadership tag questions double bind deficit model glass cliff horizontal violence. Work requiring extra effort to be nice or nasty. Kids being nice to their parents before christmas. Work women do is undervalued particular if it is emotional labour work. Expected to do more work for same pay. Why examine it: mostly in service sector jobs. Where is it found: found in female dominant jobs. About half female workers do emotional labour, but only 1/5 male do: lower level jobs. Also some higher level jobs like doctors etc.
