SOC362H5 Lecture Notes - Lecture 7: The Balancing Act, Convenience Store, Oppositional Defiant Disorder
Document Summary
Work that requires you to control your emotions. Natural level of emotion everyone is comfortable with. Emotional work is different from labour; unpaid. Emotional labour is emotional work one gets paid for. Women aren"t paid less for what they do, but are expected to do more for same pay. Service sector jobs, female jobs, lower-level jobs (but not exclusively) Organization: gourmet deli that also serves specialty coffees and meals. Handbook: to ensure that the guest is wholeheartedly pampered so that the experience always exceeds the customer"s satisfaction level positive attitude is a basic ingredient . Advertising: regularly on billboards: we are hiring smiling faces . Wages: start at /hour; up to /hour. Conclusion: required human relation skills and emotional labour high, low compensation. Involves effort to understand them and control what they"re feeling. The one doing the emotional labour and manipulating targets through emotions. Surface acting: when you fake/feign emotions; different from actual feelings.
