MGTA35H3 Lecture Notes - Lecture 1: Information Transfer, Eye Contact, High Standard Manufacturing Company
Document Summary
Personal literacy (understanding and valuing yourself) social literacy (engaging and challenging other people) business literacy (focusing and mobilizing your organization, having thorough knowledge of business environment) cultural literacy (valuing and leveraging cultural differences) Steps in meeting management planning the meeting, conducting the meeting, following up after the meeting has been held. Making public speaking anxiety an advantage accept public speaking anxiety focus the nervous energy visualize a successful performance desensitize: process of confronting frightening situations head on stay positive. 6 rules that help you communicate more effectively organize thoughts plan the conversation ahead of time be aware of nonverbal signs be succinct- emphasize your points demonstrate how the audience will benefit be a listener. Here are some common communication pitfalls and tips on how to navigate around them in the workplace. Lazy talk consists of cliches or fillers that we repeat so often, we don"t hear ourselves saying them.
