ACCT 2550 Lecture Notes - Lecture 4: Deca (Organization), Customer Relationship Management, Mobile Phone
30 Nov 2017
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Participant instructions: the event will be presented to you through your reading of the general performance. Indicators, specific performance indicators and case study situation. You will have up to 30 minutes to review this information and prepare your presentation. All members of the team must participate in the presentation, as well as answer the questions: turn in all of your notes and event materials when you have completed the event. Copyright 2010 by deca, inc. no part of this publication may be reproduced for resale without written permission from the publisher. You are to assume the roles of co-managers of plugged in, a consumer electronics retailer. You will speak to the customer service department manager (the judge), who reports to you, about the ethics of high-pressure sales tactics. Plugged in is a large consumer electronics retailer in a medium-sized city in the southern. Recently your company has placed renewed focus on services contracts.
