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Kinesiology 1088A/B
Bob Larose

Communication The Communication process Decision to send message about something- Encoding of the message by the sender -  Channel through which the message is transmitted to the receiver  Decoding the message by the receiver  Internal response by the receiver to the message Purpose of Communication  Persuade  Evaluate  Inform / Instruct  Motivate / Psych up  Problem solve / deal with conflict Types of Communication Interpersonal:  Occurs between two or more people Intrapersonal:  “Self-talk” or thought Non-Verbal:  Important part of interpersonal communication and comprises 50% of all communication Interpersonal Sometimes the message may not be received by the person(s) intended, or can get distorted and therefore not transmitted. Therefore, it is important to know how to effectively send a message Non-Verbal Communication  50-70% of all communication  Tend to believe more than verbal  Physical appearance – first impression  “Body language”- posture, gestures, body position (space)  Touching (various forms)  Facial expressions  Voice characteristics (pitch, tempo, volume, rhythm, and articulation) Guidelines for Sending Effective Messages 1. Be direct 2. Own your message (I, my) 3. Be complete and specific 4. Avoid double messages 5. State your feelings clearly 6. Separate fact from opinion 7. Focus on one thing at a time 8. Deliver messages immediat
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