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Lecture

Sept 24th&26th - Chapter 10 Communication Lecture Notes.docx

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Department
Kinesiology
Course
Kinesiology 1088A/B
Professor
Bob Larose
Semester
Fall

Description
Chapter 10 Communication th th September 24 & 26 Decision to send message about something > Encoding of the message by the sender > Channel through which the message is transmitted to the receiver > Decoding of the message by the receiver > Internal response by the receiver to the message Purpose of Communication:  Persuade  Evaluate  Inform/Instruct  Motivate/psych up  Problem Solve/Deal with conflict Types of Communication: Interpersonal – Occurs between two or more people Intrapersonal – “self-talk” or thought Non-Verbal – important part of interpersonal communication and comprises of 50% of all communication Problem: Interpersonal – Sometimes the message may not be received by the person(s) intended, or can get distorted and therefore not transmitted. Therefore, it is important to know how to effectively send a message How to send an effective message: 1. Be direct 2. Own your message (I, my) 3. Be complete and specific 4. Avoid double messages 5. State your feelings clearly 6. Separate fact from opinion 7. Focus on one thing at a time 8. Deliver message immediately 9. No hidden agendas 10. Be supportive 11. Be consistent with non-verbal messages 12. Reinforce using repetition 13. Tailor message to the experience of the receiver 14. Was your message accurately interpreted? Look for feedback Non-Verbal Communication:  50-70% of all communication  Tend to believe more than verbal  Physical appearance – first impression  “Body language” – posture, gestures, body position (space)  Touching (various forms)  Facial expressions  Voice Characteristics (pitch, temp, volume, rhythm, and articulation) Receiving Messages: 1. Active Listening  A process focusing on content, intent, and feelings  Attend to ideas  Acknowledge comment  Give responding feedback  Non-verbal (head nod, eye contact, etc.)  Paraphrasing (ex. What your telling me is…., let me see if I’ve got this right….)  Important that you listen and not just hear  Plan or prepare to listen and atten
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