Management and Organizational Studies 2181A/B Lecture Notes - Lecture 6: Active Listening, Web 2.0, Kinesics

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Kyle Cameron

Document Summary

Lecture 6 chapter 8 trust, justice, ethics. Reputation p(cid:396)o(cid:373)i(cid:374)e(cid:374)(cid:272)e of a(cid:374) o(cid:396)ga(cid:374)izatio(cid:374)(cid:859)s (cid:271)(cid:396)a(cid:374)d i(cid:374) the (cid:373)i(cid:374)ds of the pu(cid:271)li(cid:272) a(cid:374)d the pe(cid:396)(cid:272)ei(cid:448)ed (cid:395)ualit(cid:455) of its goods and services intangible asset can take long to build, be damaged easily. 78% of adults would prefer to work at an organization with better reputation and less pay. Trust willingness to be vulnerable to an authority because of a positive experience about the autho(cid:396)it(cid:455)(cid:859)s a(cid:272)tio(cid:374)s a(cid:374)d i(cid:374)te(cid:374)tio(cid:374)s: trust is a willing to be vulnerable, risk is actually becoming vulnerable. Justice the pe(cid:396)(cid:272)ei(cid:448)ed fai(cid:396)(cid:374)ess of a(cid:374) autho(cid:396)it(cid:455)(cid:859)s de(cid:272)isio(cid:374) (cid:373)aki(cid:374)g. Ethics the degree to which the behaviours of an authority are in accordance with generally accepted moral norms. Distributive vs. procedural justice: distributive justice and procedural justice combine to influence employee reactions, procedural justice tends to be a strong predictor of satisfaction with supervision, overall job satisfaction, and organizational commitment.