Management and Organizational Studies 2181A/B Lecture Notes - Lecture 14: The Cheesecake Factory, Organizational Chart, Hierarchical Routing

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Stelian Medianu

Document Summary

One reason restaurant is so popular is its consistency. Efficient, hierarchical structure designed to focus on its products and services. Organizational structure: formally dictates how jobs and tasks are divided and coordinated between individuals and groups within the company. Organizational chart: a drawing that represents every job in the organization and the formal reporting relationships between those jobs. Companies organizational charts get more complex as they grow larger. Work specialization: the degree to which tasks in an organization are divided into separate jobs. Highly specialized jobs can undermine employee"s flexibility, spending all their time performing specialized tasks well, they fail to update or practice other skills. Can be problematic in smaller firms in which employees have to be more versatile. Can also struggle with job satisfaction when jobs are highly specialized. Chain of command: specifies who reports to whom; signifies formal authority relationships. Most depend on a chain of command"s flow if authority to attain order, control, and predictable performance.