Management and Organizational Studies 2275A/B Lecture Notes - Lecture 11: Nonverbal Communication, Knowledge Management, Far-Left Politics

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2275A/B
• Professor: Philip King

Document Summary

C ommunic ation is the process by which information and meaning is transferred from a sender to a receiver. The c ommunic ation p roc es s. The left side is the source or sender of information. In order to share information with another, the sender has to trans late or enc ode an idea into a verbal, written, or nonverbal message. This encoded message is then transmitted to a receiver who must interpret or dec ode the message to understand the information it contains. E mail and other forms of mediated communication are reducing face-to-face communication in work settings and brings consequences since the vast majority of information processed face to face is nonverbal c ues (not easily transmitted through technology). 70% of managers said that their firms would be more productive if leaders communicated in pers on more often.