Management and Organizational Studies 3330A/B Lecture Notes - Lecture 7: Statistical Process Control, Central Tendency, Design Specification

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3330A/B
• Professor: Clarence Borja

Document Summary

Internal: scrap, repair, rework failures while still in system: external: address and repair issues once out in marketplace, such as warranty replacements and repairs, handling customer complaints. Quality control and iso 9000: defects can be prevented through planning and application of best practices at every stage of business. Iso standards provide global guidelines for quality: certification demonstrates a commitment to quality, demonstrates to potential customers, supply partners, etc. this commitment. If quality is so important, how do you achieve it: defects can be prevented by planning, applying best practices at every stage of business, eg. Iso 9000 company implements a set of quality management, verified by external audit: adopt a six sigma philosophy and methodology. Lets us describe how well a process is performing in terms of its variability, compare processes using a common metric. Defects per million opportunities (dpmo: unit - what producing, being serviced, defect item, event not meeting requirements, opportunity chance for defect to occur.