BU121 Lecture Notes - Lecture 5: Chiropractic, American Express, Stress Management

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20 Feb 2016
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BU121 – Lecture #5: DISC and Emotional Intelligence
*Project Timeline
errors
obeing too broad (“we’re going to meet and discuss this”)
break up the project into individual pieces (specific dates, individual roles)
go further than the one in BU111
Learning Objectives
how EQ compares to IQ and personality, and how they overlap
how EI applies to business, leadership, and effective group performance
how to interpret your results
onecessary to learn to use the tool but not tested
the different DISC profiles – greatest fear, antagonized response, emotion measured,
and how to communicate with different styles
your TEAMS styles
ouseful for project but not tested
What is Emotional Intelligence?
is EQ the same as IQ?
ono correlation
oIQ = book smart
oEQ = street smart
opeople with average IQ often outperform people with higher IQ (because they
have EQ too)
oIQ peaks around 17
is EQ the same as personality?
opersonality is static
opersonality pretty much set by the time you’re 5
“an array of non-cognitive (emotional and social) capabilities, competencies, and skills
that influence one’s ability to succeed in coping with environmental demands and
pressures”
“the ability to perceive emotions, to access and generate emotions so as to assist
thought, to understand emotions and emotional meanings, and to reflectively regulate
emotions in ways that promote emotional and intellectual growth”
“emotional intelligence is a set of emotional and social skills that influence the way we
perceive and express ourselves, develop and maintain social relationships, cope with
challenges, and use emotional information in an effective and meaningful way”
oEQ scores tends to increase as your age goes up (mature, life experiences)
it involves 3 major elements
operceiving, understanding, and regulating emotions
Well Being Indicator
happiness
oan indicator of emotional health and well-being, satisfaction, contentment, and
the ability to enjoy life
onot directly included in your total EQ-i 2.0 score
oimpacts overall EI, close linked to:
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self-regard
optimism
interpersonal relationships
self-actualization
5 Composite Scales
1. Self-Perception
2. Self-Expression
3. Interpersonal
4. Decision Making
5. Stress Management
Pay Attention to what the Subscales Mean
self-regard vs self-esteem
oself-regard: understanding your strengths/weaknesses and being comfortable
with it
oself-esteem: “I love myself”
assertiveness vs aggressiveness
oto assert yourself without being aggressive/offensive
empathy vs sympathy
impulse control v spontaneity
oimpulse control implies negative repercussion
oi.e. driving home and stopping to buy a new car vs buying ice cream for the kids
How to Interpret your EI
the “score” is not the objective
olow scores are opportunities
BALANCE is the key
o“rule of 10”
impulse control and empathy, flexibility, assertiveness
assertiveness and empathy
high scores can give low results
oindependence
ointerpersonal
oassertiveness
Why does it Matter?
human potential = (IQ + TQ) x EQ
owhere IQ is innate intelligence, TQ is technical skills and EQ is emotional
intelligence
othis formula will get you the job but won’t determine how well you will perform…
that is dependent on EQ
“for jobs of all kinds, emotional competencies were twice as prevalent among
distinguishing competencies as were technical skills and purely cognitive abilities
combined…for individuals in leadership positions, 85% of their competencies were in the
EI domain”
71% of hiring managers in the US value EI in an employee more than IQ
oreason #1: ability to remain calm under pressure
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