BU208 Lecture Notes - Lecture 9: Crimethinc. Publications
Document Summary
Informative and positive messages are written routinely in daily business interactions. Confirmations: should be brief and clear about what oral info is being confirmed. Ex) as we discussed on the phone today, as i mentioned yesterday, attached is the meeting schedule we discussed earlier today . Summaries: when writing a summary (of meetings or dialogues) include: who was present (and who was not), what was discussed, what was decided, who does what next. Instructions: when writing instructions, use : placement, language, font size, and visuals to emphasize information and to improve reader accessibility and usability. Adjustments and responses: adjustments and responses to complaints are necessary documents. When writing and adjustment ( a positive response to complaints) offer the good news in the first sentence. 1: do not mention the process required to reach the decision, provide the reason for the mistake if it reflects favorably on the company; otherwise, omit it.
