BU288 Lecture 16: Lecture #16
Document Summary
Bu288 lecture #16: conflict & stress: any conflict that has to due with limited budget, etc are distributive issues often settled depending on power, status, and the visibility of a department. Conflict: a process that occurs when one person, group or organizational subunit frustrates the goal attainment of another five factors: group identification, interdependence, culture, ambiguity, scarce resources. Common responses to conflict: desire to win increased group cohesiveness reduced group interaction, concealing information, stereotypes and self-image exacerbated, aggressive people may emerge as leaders. Managing conflict two dimensions: assertiveness (self) and cooperativeness (others) the best choice depends on the context. Personality and stress: personality can affect both the extent to which potential stressors are perceived as stressful and the types of stress reactions that occur three key personality traits: locus of control type a behaviour pattern, negative affectivity. Emotional labour the suppression of emotions takes a toll on cognitive and emotional resources over time.
