BU354 Lecture Notes - Lecture 12: Reward System, Goal Setting, Fragging
Document Summary
Uses coercive power to influence his employee. Tries to discuss it with employees less aggressive. Focuses on rewarding good behaviour than punishing bad behaviour. Calls people out for (cid:449)hat he does(cid:374)"t like. U(cid:374)dersta(cid:374)ds that he"s (cid:374)ot great at pu(cid:374)ishi(cid:374)g. Incentive system leads colleagues to call one another out rather than it being necessary for him to do it himself. Tangible ways of seeing their success paired with positive psychological benefit. Varying options is good because people have different desired. Seeing the progress allows them to understand the impact of their efforts. Allowed employees to reward each other: takes the pressure off of them. Using his own money to show commitment. For goals to change performance in a + way, they must be challenging, specific, and must elicit feedback. Cass hits each dimension and it works well. Cass encourages employees to set his own goals. The folly of rewarding a while hoping for b.
